Your freshwater pearls jewelry will arrive to you within 5-10 business days. The $9.95 shipping and handling charge covers shipping your pearl jewelry item(s) by priority mail assuring you receive your pearls in good shape and in a timely manner as well as helping keep our prices low.

40-Day Guarantee

We want you to be perfectly satisfied with your freshwater pearls jewelry purchase.

If you are not, you may return your pearl jewelry for any reason within 40 days of date of purchase. Notify us by phone or email within the 40 days stating your intention to return your freshwater pearls jewelry merchandise. Your returned pearls must arrive at our office within 50 days after the date of purchase. Please provide a note in your returned package that details your desire for a refund of the purchase price or exchange for another freshwater pearls jewelry product.

*If you add why you are unhappy with your pearl jewelry item(s) Pam's Pearls can better serve you in the future by making adjustments based on your comments. We will process returns as quickly as we can.  Here are the basic steps for returns:

1. If there is damage to your pearl necklace, pearl bracelet or any other pearl jewelry item(s) upon delivery, call our customer service center immediately at 253-906-7889 for assistance.

2. Pack the pearl jewelry item(s) securely, using the original package, if possible. Enclose the return portion of the original packing slip with the pearls.

3. If you do not have your original packing slip, please provide us with your name, address, phone number, email address, and order number.

4. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

5. For your protection, we recommend that you use Insured Parcel Post for returning your freshwater pearls jewelry.  Ship the pearl jewelry package to the following address:

Pam's Pearls, 3110 Judson St. PMB #164, Gig Harbor, Washington 98335, USA

6. Keep the Return Tracking Number from the pearl jewelry package you are returning to ensure that the freshwater pearls jewelry is returned to the address shown above.

7. You can expect a refund within 30 days of our receiving your returned freshwater pearls jewelry product. The Refund will be credited to the same form of payment used in your original freshwater pearls jewelry purchase.

**Plese note: We cannot accept any freshwater pearls jewelry for exchange or refund after the 40 day period has expired (on the 41st day after date of the pearl jewelry purchase).  However, if you feel there are extenuating circumstances, please contact Pam's Pearls by phone (253-906-7889) or e-mail (pamspearls@comcast.net) to explain; we can then decide on an appropriate course of action.